Saks Fifth Avenue White Gold Necklace

At Timeless Elegance, we strive to provide the best possible customer experience. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our refund and return policy.

• Eligibility for Returns and Refunds:

  • To be eligible for a return and refund, you must have purchased the product directly from Timeless Elegance.
  • The product must be in its original condition, unused, and in the same packaging as when it was delivered.
  • Returns and refunds are typically accepted within 30 days from the date of purchase, unless otherwise stated for specific products or promotions.

• Initiating a Return:

  • To initiate a return, please contact our customer support team via timelesselegance@gmail.com or visit our website's "Returns" section.
  • Provide your order details, including the order number and the reason for the return.
  • Our customer support team will guide you through the return process, including providing you with a return authorization if necessary.

• Return Shipping:

  • In most cases, return shipping costs will be the responsibility of the customer.
  • We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
  • If the return is due to our error or a defective product, we will cover the return shipping costs. Please contact our customer support team for further assistance in such cases.

• Refund Process:

  • Once we receive the returned item and verify its condition, we will initiate the refund process.
  • Refunds will be issued using the same payment method used for the original purchase.
  • Please note that it may take 7 days for the refund to be processed and for the funds to appear in your account, depending on your payment provider.